Hi! I’m Evan.

I am passionate about fostering collaboration to design services and systems that work for everyone—particularly in government. This could look like hosting conversations with community members, creating space for them to surface their perspectives and needs. It could look like working alongside frontline government staff to execute their improvement ideas, no matter how simple. It could look like facilitating workshops with both community members and government staff to identify where things aren’t working and what changes would cause lasting, positive change.

My expertise is in Human-centered Design and I am deepening my understanding of process improvement and systems thinking to design services and systems that have a positive impact on everyone.

Bring me in when…

  • You have a process that isn’t working (e.g. long wait times for customers, frequent errors) and aren’t sure why it’s happening or want creative solutions because the tried-and-true approaches aren’t working.

  • You have many isolated/siloed stakeholders and you want to foster collaboration and shared understanding for maximum impact.

  • You want to deepen your understanding of the people you work with or the people you serve to foster clearer communication, more productive collaboration, and/or richer engagement.

I move us forward by using…

Facilitation

Guiding users and/or staff through structured sessions to listen, collaborate, and generate ideas and changes that matter to them.

User Research

Gaining an understanding of the needs, behaviors, and contexts of people through qualitative and quantitative methods to serve them better.

Prototyping

Creating simple versions of potential solutions early and often to test assumptions about the solution and its impact.

Teaching & Coaching

Crafting learning environments to inspire, share knowledge, and build competency.

UX/UI

Building websites and digital experiences that help visitors to find what they want, when they want it, how they want it.

Visual Design

Designing thoughtful materials that convey clear messages and are visually appealing.